NCL focuses on developing state-of-the-art technologies for clients in India and abroad and associated fundamental research. We also offer selected scientific services to our clients.

NCL looks forward to opportunities to work with clients on challenging research problems. We realize that it is our industrial clients that keep our research relevant to and focused on real world problems and opportunities. It is in this context that we have adopted the following quote from the father of the Indian nation, Mahatma Gandhi, as our motto in all interactions with our clients.
 

CSIR, the parent body of NCL, has launched an independent unit called the Customer Satisfaction Evaluation Unit that monitors levels of satisfaction of our clients with the R&D services that the CSIR laboratories offer.